Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry or accessories, please review our refund policy below.

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Refunds and Exchanges

Our refund policy is designed to offer you flexibility and satisfaction. Please note that refunds are not issued in the form of money. Instead, we provide two options for returns:

• Store Credit: You can choose to receive store credit for the value of your purchase, which can be used on any future orders with us.

• Product Exchange: You may exchange your item(s) for a different product of equal or lesser value. If the new item(s) cost more than your original purchase, you will be responsible for paying the difference.

 

Eligibility for Returns

To qualify for a refund or exchange, the following conditions must be met:

• Items must be in new, unused condition and unworn with all original packaging, tags, and receipts intact.

• Returns or exchanges must be requested within 14 days from the date of delivery.

 

How to Request a Return or Exchange

If you wish to return or exchange an item, please follow these steps:

1. Contact us at lussanaccessories@gmail.com within 14 days of receiving your order.

2. Provide your order number and details about the item(s) you wish to return or exchange.

3. Our customer service team will guide you through the process and provide you with instructions for returning the product.

 

Non-Refundable Items

Certain items are not eligible for refunds or exchanges, including but not limited to:

• Customized or engraved jewelry.

• Items that have been worn, damaged, or altered in any way.

 

Shipping Costs

Shipping fees for returns and exchanges are the responsibility of the customer, unless the return or exchange is due to a mistake on our part (e.g., incorrect or damaged items). In such cases, we will cover the cost of return shipping.

 

Final Decision

Once we receive the returned item, we will inspect it and notify you of the final decision regarding your refund or exchange. If approved, your store credit or exchange will be processed promptly. Store credit will be sent via email and can be used for future purchases.

 

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to get in touch with us:

Email: lussanaccessories@gmail.com

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Thank you for shopping with us! We strive to ensure you are happy with your purchase and are always here to help.